FAQs
Steeple Pine
Flat rate £1.95 UK delivery on clothing    •   hello@distantecho.co.uk   •   @distantecho   •   /distantechouk   •   distantechouk


How much is postage?
Postage on all clothing items to the UK is free. Magazines are subject to a £1 (£2 Ireland & Europe and £3 ROW) per order postage and packaging charge. Postage and packaging on clothing to Europe (inc. Ireland) is charged at £4.50 per order. Postage on items to the rest of the world is £6.

When will I receive my goods?
Most orders are usually despatched within 24 hours. We hold all stock and only sell what we have to hand. We send all items for UK delivery by Royal Mail First Class. The Royal Mail deliver most First Class items the next day, however we ask for your patience. They say it can take up to 15 working days for standard first class. If you'd prefer piece of mind we offer Recorded Delivery and Special Delivery options which provide a tracking number.

 International delivery varies. We send all orders via Air Mail. European deliveries generally show up in 7 days but can take up to 28 days. Rest of the World can take slightly longer.

Are your products genuine?
All our stock is 100% genuine. We purchase direct from the brands themselves and can guarantee the authenticity of everything we sell.

How do I know if something will fit?
We have supplied a brief size guide. In general all items we sell, unless otherwise state are of regular UK fitting.

What's your returns policy?
Providing items are returned within 14 days of sale and in their original condition with packaging and tags still in place we will authorise a refund. A return sheet is included with all orders. Return address is Distant Echo, 66 Oxford Drive, Liverpool, L26 0TW, United Kingdom. 

Can I cancel my order?

Providing your order has not been dispatched you may cancel your order by mailing hello@distantecho.co.uk

How do I pay?
All payments are online via a secure payment server. We do not hold any credit card details ourselves.