Delivery on clothing orders to the UK is free! Magazines are subject to a £1.254 (£3.50 Ireland & Europe and £5 ROW) postage and packaging charge. Postage and packaging on clothing to Europe (inc. Ireland) is charged at £4.50 per order. Postage on items to the rest of the world is £6.
If you'd prefer peace of mind/tracking there's a Recorded Delivery option at £2.95 or Special Delivery at £4.95.
All free delivery items are sent out first class Royal Mail. The Royal Mail state to give standard items 15 working days for to arrive. Although most items turn up next day.
Orders before 4.30pm on week days are sent out same day.
International orders will be dispatched via the Royal Mail's standard Air Mail service. Delivery times vary. Please allow up to 28 days for delivery although we find most orders will turn up much quicker.
Please note standard Air Mail does not provide a tracking number. There is an additional option at checkout called Signed For International which does provide a reference code. Most international deliveries are smooth. Occasionally there are delays or items can be held in customs. On Standard Air Mail we need to wait 28 working days before the Royal Mail will investigate the progress of a parcel.
We offer a fair returns policy. If the item doesn't fit you can return for a refund or exchange providing the item being returned is in it's original state. From December 1st our extended Christmas Returns policy runs to 6th January 2017.
Refunds are processed the same day the item is received back but it can take up to 7 working days for the payment to re-appear in your account depending on your bank but most appear same/next day.
Returns address is: Distant Echo, 66 Oxford Drive, Liverpool, L26 0TW.
If you choose a paid for delivery service your refund will be less the additional delivery cost.